Software and Technology Support

JIMAT.Tech supports delivered systems according to the agreed package, maintenance contract, or project proposal.

Supported Services

Support may cover ERP and PMS systems, business dashboards, websites, hosting coordination, network installation guidance, bug fixes, training, and technical consultation.

Response Priority

Critical business interruptions are handled first. Minor content changes, feature requests, and advisory tasks are scheduled according to workload and agreement terms.

Maintenance

Systems should be maintained with regular backups, secure passwords, updated hosting environments, and controlled administrator access.

Service Agreements

For hotels and businesses running operational systems, JIMAT.Tech recommends a written maintenance or service-level agreement to define response time, scope, and monthly support terms.